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FAQ

Here are some of the questions that our customers most frequently have for us.


1. Where is my order? 
Our productsship from China. Because of the long distance transportation, shipping usually takes between 7-30 days (excluding processing time). In extremely rare cases, shipping will exceed 30 days due to factors such as shipping congestion, customs delays, and high order volumes.

2. Why did I only receive part of my order?
We ship our kits from multiple facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times.
Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.

3. Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking number. By the way, the tracking number will be sent to you via email as soon as order shippment. If you don't receive any emails, please feel free to contact us and we will check for you.

4.  What shipping provider do you use?
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

5.  Are the paintings full drill? Do diamonds cover 100% of the canvas?
80% of our painting kits are full drill. You can differ “full drill” and “partial drill’ kits from product titles. In general,the drill size will be smaller than canvas size in order to facilitate the frame as the picture shows. By the way, the size written in product details information are often refer to canvas size. 

6. What's included in each kit?
1X Diamond Painting Canvas
1X Diamond Drawing Pen
1 set Diamonds(Or beads)
1X Speed up plate
1X Mud

7. How large are the diamond paintings? 
Size vary by design. Our smaller paintings are usually 20x20cm (8x8in). Larger paintings can be as wide as 90cm (36in / 3ft). Please check the product detailsinformation about size before buying.

8. How can I contact you?
Please contact cs@annebuy.com or messenger us through Facebook. Welcome to join our Facebook page:https://www.facebook.com/Annebuyofficial

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